Frequently Asked Questions (FAQs)
Why are fruit and vegetables considered "imperfect"?
Good question! The truth is that the market's demands regarding the external appearance of fruit and vegetables are very high. This means that when a product is either too small or too big, when the colour is not quite right, or when it appears to have blemishes or marks, these products are no longer "accepted" to be sold in supermarkets. It can also happen that they have become surplus production: which means that our farmers have not been able to sell them through traditional channels. This is where we come in with our network of customers: together we rescue fresh produce and fight food waste as a team.
How does it work?
What payment methods do we accept?
If you subscribe, we accept credit cards.
If it's a one-off purchase, we accept credit cards, payments by MB reference and MBway
When will I receive my basket?
We deliver on Tuesdays. To take advantage of weekday delivery, make sure you place your order before 23:59 on Sunday. We always send an e-mail with the delivery details at least 24 hours before the delivery (if it's your first order, check your spam).
In which areas do they deliver?
Lisbon: Our deliveries take place every Tuesdays between 9am-20pm.
We deliver in the municipalities of Lisbon, Oeiras, Cascais, Sintra, Odivelas, Amadora, Almada, Seixal, Loures, Vila Franca de Xira ,Mafra, Barreiro, Moita, Montijo, Palmela, Alcochete, Setúbal, Sesimbra and Palmela.
Postal codes included: 1000 to 1999 and 2500 to 2999.
Oporto: We deliver every Tuesday between 9am-20pm.
Postal codes included: all from 40xx to 45xx.
Municipalities: Porto, Matosinhos, Maia, Póvoa do Varzim, Valongo, Vila Nova de Gaia, Gondomar *
Please place your order before 11:59 pm on Sunday to receive your basket the following week.
Leiria: We deliver every Tuesday between 9am-20pm.
Are you planning to expand into other areas?
YES! We would love to grow our community to more areas to fight together against food waste. We just need enough people who are interested. If we don't deliver in your area yet, send us an email with your contact details so we can let you know when we expand.
Are your products certified organic?
Although we love organic products and are always looking for an organic option, not all of our farmers are certified organic. And since our main goal is to reduce food waste, we give all farmers a chance. Stay tuned for updates on our products.
Where do imperfect fruits and vegetables come from?
Practically all our products are sourced in Portugal. We make some occasional exceptions (for example, some of our avocado batches come from Spain). Currently, our main growers are in Portugal: Torres Vedras, Lamego, Melides (Alentejo), Aldeias do Pico (Alentejo), Lagoa de Santo André (Alentejo) and Algarve.
Can I choose what is on my basket Equal Food?
At the moment you can choose between a basket with free-range eggs OR a vegan basket with a bag of mushrooms. As for the rest of the fresh produce, we always do our best to include a wide variety of fruit and vegetables to keep everyone happy. These change fortnightly, according to the regional and seasonal harvest. At the moment, we are unable to accommodate individual preferences.
Can I schedule my delivery?
Unfortunately it is not possible to guarantee the delivery schedule with our distribution partners. Every Monday you will receive an e-mail with the estimated delivery date of your order. In the event of any inconvenience, you can contact firstname.lastname@example.org.
I have allergies. What should I do?
We strive to accommodate your needs as much as possible and ensure that all our customers can receive our boxes. However, we are currently unable to customize the boxes individually.
How do I pause or cancel my Equal Food subscription?
In the login section at the top right of our website, access the private area and change it. You will receive a notification to deactivate your account from that moment on.
If you want to cancel your order after the billing date you have to do so via our e-mail email@example.com by Sunday 23h59.
If you have any questions, please contact us at firstname.lastname@example.org.